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0870 and 0871 Ofcom regulations

Posted on 02/05/08 under Eco Friendly, Industry Updates, News, Phone Services, Products, No Comments

Ofcom have (02/05/2008) issued a news release regarding the regulatory changes for 0870 and 0871 phone numbers.

This latest news release indicates that the proposed 0870 changes will be in place by the autumn.

As regards 0871 numbers coming under the control of PhonepayPlus (previously ICSTIS) Ofcom is now seeking views on the rules that PhonepayPlus will apply to 0871 numbers. Ofcom aims to publish a decision in summer 2008 and PhonepayPlus will start to regulate these numbers by the end of the year.

The news release is available at http://www.ofcom.org.uk/media/news/2008/05/nr_20080502

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Could Paying for Speaking to Call Centres Become a Thing of the Past?

Posted on 28/02/08 under Industry Updates, News, Phone Services, No Comments

We’ve all called technical support lines and been put in a queue, listening to a jaunty tune while waiting to be put through to an actual person. It’s annoying enough to have to wait to be put through, but even more frustrating if you’re paying for the pleasure of it.

A new move by British Telecom is set to change things, however, and customers calling BT’s technical support lines will soon be in for a pleasant surprise. BT are set to transfer all their technical support lines from 0845 and 0870 numbers to freephone 0800 numbers and 0808 numbers (free as of April 2008).

This is great news for customers, who until now have been paying 0.05p per minute for the 0845 numbers and 1.5p per minute for the 0870 numbers. This move could well pave the way for other suppliers to follow suit and remain competitive with BT.

In fact, many small and mid-sized companies are already seeing the benefits of switching to 0800 and 0808 free phone numbers as they dramatically increase the number of enquiries received and provide a major boost to business.

Callagenix can provide both 0800 and 0808 phone services, to discuss free phone numbers with Callagenix, visit http://www.callagenix.com/pages/numbers/0800_numbers.html.

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Femtocell to Challenge VoIP Services

Posted on 12/02/08 under Industry Updates, News, Phone Services, Voip IP Telephony, No Comments

The development of phone services in the UK is constantly changing, and technology looks set to take another step forward with the introduction of femtocells. Described by the Beeb as “A phone mast in your front room”, a femtocell is a small, low powered mobile phone base station that looks set to impact the way we use mobile and broadband technology in the home and small business environment. 

The femtocell device connects to your mobile phone service provider via a Cable or DSL broadband connection and allows an extension of the service coverage. Calls on your mobile are then sent via your internet connection instead of through the network provider’s masts and base stations. Network providers are encouraging the idea as it represents an opportunity for them to compete against VoIP / IP Telephony services.

Trials are currently underway by companies Vodafone and Softel, and it is expected that base stations may be bundled with mobile phone contracts in as little as two years.

The End to mobile home signal problems

Femtocell base stations could solve many problems facing mobile phone users in remote areas where network coverage may be poor. The base station, using your internet connection, would boost the signal strength to your phone, meaning no more walks to the bottom of the garden and holding your handset up to the heavens in an attempt to obtain a signal.

High-Speed 3G Technology

With built in 3G technology, the femtocell base stations offer download speeds of up to 7mbps, matching and even beating some home broadband offerings.

Health Concerns

There are concerns that the femtocells may face stiff opposition in the same way that many oppose the erecting of permanent mobile phone base stations in local communities.

There have been long time concerns over the radiation that is emitted from mobile devices themselves, and particularly base stations, and it is highly likely that similar concerns will be raised with the arrival of femtocells.

Research has actually shown that femtocells emit very low levels of radio waves whilst they are being used and general consensus from scientists indicate that there are no health effects as a result of exposure to radio waves from femtocells as published in a report by Nokia Sienmens Networks.

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