We’ve all called technical support lines and been put in a queue, listening to a jaunty tune while waiting to be put through to an actual person. It’s annoying enough to have to wait to be put through, but even more frustrating if you’re paying for the pleasure of it.

A new move by British Telecom is set to change things, however, and customers calling BT’s technical support lines will soon be in for a pleasant surprise. BT are set to transfer all their technical support lines from 0845 and 0870 numbers to freephone 0800 numbers and 0808 numbers (free as of April 2008).

This is great news for customers, who until now have been paying 0.05p per minute for the 0845 numbers and 1.5p per minute for the 0870 numbers. This move could well pave the way for other suppliers to follow suit and remain competitive with BT.

In fact, many small and mid-sized companies are already seeing the benefits of switching to 0800 and 0808 free phone numbers as they dramatically increase the number of enquiries received and provide a major boost to business.

Callagenix can provide both 0800 and 0808 phone services, to discuss free phone numbers with Callagenix, visit http://www.callagenix.com/pages/numbers/0800_numbers.html.